If I order today, Will I receive my hair next week?

On average, most customers received their hair in 4-10 days from original purchase date. However, it is recommended that you allow yourself enough time to receive your hair. Always prepare for unexpected delays from DHL due to weather related conditions.

Can I Expedite my order? What if I pay extra?

Unfortunately this option is not available.

Can I get free shipping?

Yes, We offer free DHL standard shipping on Local orders (Germany & EU Countries) over 150€. 

  • Please check EU country eligibility on our Policy page

I ordered my hair during a sales period, when will I receive my hair?

Usually processing time is 3-5 business days. During a sales period this time is prolonged. It can take an additional 5 business days before your order is shipped. 

Processing starts the day after sales end!!

After it is shipped it will take 2-3 business days for Germany and EU residents and 6-10 business days for International Orders

Can I dye or color the hair?

Yes, the hair can be dyed/colored. Sometimes the chemicals in these products may loosen the curl pattern.

Can I straighten the hair?

Yes, you can straighten the hair. However, kinky curly hair will not get bone straight. This hair is full of texture and when straightened it will mimic a Kinky Straight texture. Heat protectant and proper hair care should be applied.

What is your refund or return policy?

Due to the nature of this business refunds are not accepted. Returns are accepted only when you have received the wrong item(s). Because of this policy, we strongly recommend that you order a Sample before making a full investment. Read more about our policies on the POLICY PAGE

When can I Cancel my order?

We aim to ship your order as quickly as possible. Your order ships to us a few hours after you order, so unfortunately cancellation requests cannot be considered. Please take extra care when selecting your items.

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