We recommend our consumer to read our store policy before purchasing

Orders over 100€ will require that your Billing and Shipping Address MATCH.

THE FULFILLMENT PROCESS FOR VIRGIN HAIR BUNDLES AND WIGS

1. You pay for your order
2. You will receive an Order Confirmation Email
3. The Processing period begins.
   • Processing time is 3-5 business days. Business days DO NOT include weekends and holidays. 
   • Processing period is extended for Wigs. 
   • Processing period is extended 7-10 Business days during a sales period.
   • Processing during sales starts on the day after the sales end.
4. After the processing period is over, your shipping label will be created
5. You will receive an Order Fulfilment email. Your tracking number will be inside this email.
6. Your package is shipped off via DHL Standard shipping (2-3 business days in Germany and some EU countries) (6-10 business days International)

PROCESSING TIME (FOR VIRGIN HAIR BUNDLES)

This is the time it takes to receive hair from our trusted vendors and enough time for Quality control. It allows us to test out all bundles to make sure they meet our quality standards. Anything we find wrong will immediately be fixed by contacting our vendor and having them send out new bundles if necessary to ensure that you receive the BEST product. Once your order has been processed, you will receive your tracking number via email. This will be the same email you used when you placed your order.

PROCESSING TIME (for custom wigs)

This will need 1-3 days more depending on how easy or complicated the customizing is. For special wigs like above 30 inches wigs or textured full lace wigs, it could take up to 15 working days to create.

Processing Time for Hair and Beauty Products

This will need 1-2 Business days to ship. Most of the time your Order will ship out the next day. 

Please take note that processing time will be prolonged by 5-7 Business days during sale periods and Holidays.

SHIPPING TIME

Shipping time occurs after the processing period has finished.

• (Germany and EU countries) 1-3 BUSINESS DAYS via DHL Standard shipping
• (International) 6-10 BUSINESS DAYS via  DHL Standard shipping
• This time does not include the processing period
• Expect delays during sales periods & holidays.

Free Standard Shipping Threshold

We offer free DHL standard shipping on Local orders (Germany & EU Countries) over 150€